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You may not be able to see our Android App in the Google Play Store until you have validated your Google account’s age. To verify your Google account, you need a valid credit card or form of eligible ID. For more information, have a look at this link: https://support.google.com/accounts/answer/1333913?hl=en
You should be able to find our app on the Google Play Store after your account is verified.
If the app still does not appear, you should check that your age settings are set correctly for the Google Play Store. See this Google document for further details: https://support.google.com/googleplay/answer/1075738?hl=en-GB
How do I register at Mr Spin Online Casino?
PC & laptop
You can register at Mr Spin’s mobile casino from your PC or laptop by using the ‘Register’ button, located at the top of any page of our website. You will be taken through a short registration process, where you will be asked to confirm your mobile number and set up a few account details, including your password. Your account also needs to be verified, which may involve an ID check.
Mobile
If you are using the Mr Spin Slots app you will be able to register in-app by tapping ‘Login’ at the top of the app screen. From the login page tap ‘Register’ to begin the registration process. The sign-up process is the same within the Mr Spin Slots app as it is for those signing up through our website or in a standalone app.
How does Mr Spin verify my identity?
Mr Spin Online Casino maintains a strict no underage gambling policy. All Mr Spin players must verify their age, identity and address before they are able to play our games. We will automatically attempt to confirm a new player’s details electronically upon registration, for example via a third party identity check. If this is unsuccessful, the player will be asked to verify their details using other methods, for example providing photo ID. Players cannot access or play any games until identity verification is complete.
Will I have to send any ID?
As of the 7th of May 2019, UK Gambling Commission regulations state that UK gambling operators must verify every player’s identity to prove they are over the age of 18 before allowing them to play any games. This means that we are legally required to verify your name, address and date of birth and may need to ask for and review photo ID before we can allow you to access our games. There is information on how to send your ID under ‘How do I send in my ID?’ in this FAQ section.
As part of our obligations under a licence issued by the UK Gambling Commission, we are required to conduct on-going due diligence checks at some point during the lifetime of an account. We may request additional information from players for security reasons or to re-verify the specific details registered and deposit methods used.
Once we have received and approved your ID, your winning payment will be processed via your chosen withdrawal method in 1 working day. All withdrawals are reviewed by the Banking Team within 1 working day of being requested. If no ID is required, approved payments will be paid via the method you requested at the time of withdrawal.
What documents will you request from me?
We may just need to ask you to provide some ID, such as a passport, driving licence or other recognised government issued documents.
We take security very seriously and check all IDs manually to ensure 100% accuracy.
Occasionally we may have to request additional ID to ensure details we hold on your account are accurate, that we are paying winning payments to the correct person and that deposits have not been made by unauthorised third parties.
We are also required by law, via licensing conditions and codes to carry out various security checks to safeguard against money laundering and other criminal practices.
In some cases we may need to ask you to provide us with documents as part of our Enhanced Due Diligence process such as proof of the payment method used and source of wealth. We ask for this information as one of our licence requirements to pro-actively engage in initial and on-going due diligence checks.
We have a responsibility to mobile network providers and contract holders to make sure we verify details of mobile phone used to make deposits. We may ask you to provide proof of ownership of the mobile contract or proof of the bills being paid. This is part of our obligation with the mobile phone providers as we do have a duty of care to them with regards to deposits that have been made.
What document do I need to send as proof of my Date of Birth?
Please be aware that we need to clearly see the entire document and that any photo identification must be within the expiry date.
Please find listed all accepted date of birth identification:
- Passport
- Driving licence
- EU national ID card
- Birth certificate
- NHS medical card
- GP registration letter
- UK residence card
- Northern Ireland electoral ID card
- Young Scot membership card
- Citizen Card
What document do I need to send as proof of my address?
Please find listed all other paper or online copies of letters, bills, policies and statements that are accepted as address identification that must show clearly who the document is from, your name, address and the issue date within the last 3 months:
- Bank or building society
- Home utilities including TV or broadband
- Council tax or tenancy
- Housing association
- HM Revenue & Customs (HMRC)
- Department of Work & Pensions (DWP)
- JobCentre Plus
- Government benefits agencies eg. disability, child, housing
- Home or life insurance
- TV licensing
- Solicitors letter
- Court letter
- Universities and Colleges Admissions Service (UCAS) letter
- University acceptance or enrolment letter
- Student finance letter
What document can I send to prove source of funds/wealth?
Please upload one or more of the documents listed below, or a similar document that matches your source of wealth. Please make sure that the document includes who the document is from and your name.
- Employment – contract of employment/payslip/ bank statement showing receipt of latest salary or income
- Retirement Income- pension statement, letter from your annuity provider
- Sale of property – contract of sale or a signed letter from a lawyer on letter headed paper
- Sale of securities – share certificate
- Inheritance – A Will or signed letter from a lawyer on letter headed paper
- Winnings from lottery/betting/casino – certificate of win or bank statement showing the win
- Bank statement confirming income from identifiable sources
How do I send in my ID?
The quickest and easiest way to send in your ID is by using the ‘Send ID’ feature in the ‘My Account’ menu on our website. You will be able to upload a picture of your ID here.
How can I ensure that my ID is accepted?
When sending in photo ID, please ensure that the entire document is visible and easily readable. Any images that are blurry or obstructed cannot be accepted. We accept most standard documents for proof of address.
Please ensure that any documents you do send are in date, include who the document is from, have the correct name and address, and are clear and easy to read. There is information on type of documents we may request under “What document do I need to send ….” In this FAQ Section.
What if I don’t give you the information/documentation requested?
If we are unable to speak with you or you can’t provide us with the required information or documentation, we will take steps to restrict your account until we are able to obtain this. Unfortunately, further business may not be accepted if the requested information is not provided.
Where can I find more help?
If you require any other help or support, about anything related to our games, your account, or Mr Spin more generally, our friendly customer support team are on hand 24/7 to handle any of your queries. Get in touch using live chat through the Mr Spin app, or via the ‘Support’ menu right here on the Mr Spin website.
How do I self-exclude?
We want you to gamble responsibly but if you believe you have a gambling problem, simply talk to us on live chat. Remember, once you do this you will not be able to play Mr Spin games for 6 months. This is irreversible without exception.
Is Mr Spin regulated?
Mr Spin is licensed and regulated in Great Britain by the UK Gambling Commission under account number 2091.
How do I change my password?
You can change the password on your account by navigating to the ‘Settings’ menu in any of our apps.
What are my account details?
Upon registration, you will be asked to confirm your mobile number and create a password. This mobile number and password will become your account details and you must use this number and password whenever you wish to log in to your account, on any device.
Why have I not received my bonus for referring a friend?
If your friend is already registered with us, or you have attempted to refer your own account, then you will not receive a Refer a Friend bonus. Your friend will also need to have made their first deposit and staked this through before you’ll receive a bonus. Our Refer a Friend bonus is very generous and to stop this being exploited we use electronic identity checks to ensure that the referred player exists and that the details supplied are correct. We also need to ensure that the referred player is over the age of 18.
Once the referred player passes these standard electronic checks, you should receive your bonus. If your friend doesn’t pass these checks, we will ask your friend to send ID to us to prove their details are correct. In such instances, you will receive your Refer a Friend bonus when we have received and verified their ID.
For more information on the Refer a Friend bonus available to existing customers please see our bonuses page!
Why did I not receive my free registration bonus?
Our registration bonuses are only available for new customers, if we detect that you already have an account with us you will not receive a second registration bonus. You will also need to have finished activating your account, and your details must have been verified, which may require an ID check.
If you believe that you have incorrectly missed out on a registration bonus please contact us via live chat. Our support team will be able to look into accounts on a case-by-case basis.
Why has my deposit been declined?
There could be a number of reasons for a deposit being rejected, these range from a failed ID confirmation to blocked funds from your chosen payment method.
You should receive an error message if your deposit has been blocked, to get your deposit cleared or for more information on your specific account please feel free to use our live chat!
What is the minimum amount I need to deposit?
When paying by phone bill, a minimum £3 deposit is required. For all other payment methods a £5 minimum deposit applies.
Does Mr Spin have wagering requirements?
Yes. Like many online casinos, Mr Spin has wagering requirements on player credit that must be met before winnings can be withdrawn. Bonus credit is subject to 40x wagering. Deposits have no wagering requirements and you are free to withdraw any unspent deposit at any time. Everything you need to know about wagering can be found on the wagering requirements page.
How do I deposit money?
There are 4 options available for you to deposit funds in to your account, these are:
- Debit Card
- PayPal
- Paysafecard
- Our mobile phone billing facility (charged against your pay-as-you-go credit or monthly contract costs)
You can deposit money into your account using the ‘Banking’ option in the main menu of our apps or website.
Are my transactions and personal information secure?
The Mr Spin Mobile Casino Server uses 256-bit TLSv1.2 (Transport Layer Security) Digital Encryption to protect your personal details and the details of your electronic transactions over the Internet. This is the Internet security standard for online transactions as requested and used by major financial institutions all over the world. Mr Spin prides itself on providing the highest levels of security.
How do I login to the casino?
PC & laptop
You can login and manage your account by pressing the ‘Login’ button in the top left corner of the homepage. Here, you can access banking, customer support and other useful tools.
Mobile
To login using the Mr Spin Slots app simply tap ‘Login’ at the top of the app screen and enter your account details. You can also login via the website, using the web browser on your mobile or tablet.
Who is Mr Spin?
Mr Spin is the proprietor of one of the UK’s leading mobile-only casinos. He cares about his players and knows that they seek fun thrills every time they step through his door.
Based in the West Midlands, Mr Spin develops all of his games in house, meaning that his fun and exclusive online slots aren’t available anywhere else!
Are the games fair?
Yes! All of Mr Spin’s exclusive slots games are independently tested and verified by laboratories approved by the UK Gambling Commission.
How much do games cost?
It’s free to download our apps or access our games online – all you need to pay for is your bet. If you download an app to your phone, you may be charged a small data fee depending on your service provider. If you are unsure about charges, we recommend connecting to the internet through Wi-Fi or contacting your service provider.
As long as you are 18 or over, our games are available to play for free in demo mode. Your account must have been verified to ensure that you are over 18, and you’ll need to be logged into your account before you can access demo mode. Of course, you won’t be able to win real money by playing in this way. In order to play for free, select ‘Demo’ in the game main menu.
Does the Mr Spin Slots app feature all of Mr Spin’s games?
We will constantly update the Mr Spin Slots app with our latest titles, but we will always hold back a few of our newest games from the one-stop-shop so that we can ensure any promotional offers linked to any new games are correctly applied to your account.
For any titles that are not available on the Mr Spins Slots app, iOS users can use the ‘Send To Mobile’ function to have the App Store link sent to their phone for them to install this standalone game.
How do I access Mr Spin games on my device?
Mr Spin offers his exclusive slots games on 99% of smartphones and tablets, meaning that it’s highly likely that you’ll be able to play one of our exciting games on-the-go using your device! Of course, you will need to be logged in to access any games, and your details must have been verified.
PC & laptop
As a mobile-only casino, all of our exclusive slots titles have been built in house to be optimised for smartphones and tablets, from the ground-up. This means that none of our games are compatible with PCs or laptops. If you do find yourself on our site on your PC or laptop simply select the game you want to play and use our ‘Send To Mobile’ function to have the game sent directly to your smartphone.
Mobile users
iOS and Android users can access most of our games using the Mr Spin Slots app, which is exclusive to iOS devices. This app allows players to access loads of our great games from a single location. You can find the Mr Spin slots app on the iOS App Store or Google Play Store, or you can use our ‘Send To Mobile’ function to have a link to the app page sent to your phone.
The Mr Spin Slots app features a selection of our most popular games, meaning that you can play classics like Dog Detectives, and Monkey Kong all from one place, without the need to install separate apps!
The Mr Spin Slots app also allows you to manage your account, meaning that you can make deposits and withdrawals in-app. You can even contact our customer support team directly from the Mr Spins slots app, with a live chat function meaning you can get a quick answer to your query, without leaving the app.
My phone has been lost or stolen – What do I do?
Contact Mr Spin via live chat. We will put an immediate block on your account until further notice. The account can be re-activated again at any time by contacting Mr Spin.
I’ve changed my phone – What happens to my Games and Account?
Contact the Mr Spin Customer Care Team via live chat or filling out our contact us form and we can advise on how to transfer your account to a new number.
I have forgotten my password
You can recover your password by using the ‘Forgot Password’ option on the login screen. Alternatively you can recover your password directly from our site by visiting our password recovery page.
I cannot login to my account, why is this?
There are two main reasons for a failed login, these are:
1. You are using a weak, or slow, connection. This is most common if you are connecting using your network provider’s connection in a poor service area. If you cannot access your account due to your data connection we recommend retrying your login when you are connected to Wi-Fi.
2. You may have entered the incorrect details for your account. In the case of an incorrect password, you will receive an incorrect password error message. If you have forgotten your password, please use the ‘Forgot Password’ button on the login screen.
For any other connection issues, please try to login again by restarting the game and retrying the login process. If you are still experience issues please contact customer support via the live chat.
What is the minimum withdrawal?
We impose a minimum withdrawal threshold for particular withdrawal methods. When requesting a withdrawal via bank transfer the minimum withdrawal is £10, or £20 by card and PayPal.
Please note, if you have not yet made a deposit and your winnings come from your welcome bonus the maximum withdrawal will be £50, as per our fair use policy.
I have made a withdrawal, how long will it take to get my money?
All withdrawals are reviewed by the Banking Team within 1 working day of being requested. If no ID is required, approved payments will be paid via the method you requested at the time of withdrawal.
How can I withdraw funds?
PC & laptop
To withdraw funds via the Mr Spin website, login to your account and select ‘My Account’ and then ‘Banking’. You’ll be able to select the method you’d like to use to withdraw funds here.
Mobile
To deposit or withdraw funds within the Mr Spin Slots app open the menu in the top left hand corner of the app’s main menu and tap ‘Banking’. From here you will be able to deposit and withdraw funds at your discretion. You can also access the Mr Spin website via your mobile or tablet web browser, and use the banking menu from there.
18+. Up to 50% deposit match bonus of friend’s first deposit received when the referred friend has played through their first deposit of £3. Bonus value decided by lobby game. Bonus credit can be used in any game, Max Bonus £100. An additional bonus of up to £7 will be provided via lobby game when friend registers. 40x wagering requirement. 3 day expiry. £50 Max withdrawal from bonus win. Withdrawal of deposit excludes player. You can refer up to 6 friends every month. T&Cs apply. BeGambleAware.org
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Mr Spin Online Casino
Promotional Terms and Conditions
Section 6: Valid Stakes, Bets or Wagers
You may stake up to the amount of the balance available in your Account. We do not offer Accounts with a credit facility. Winnings which are generated from promotional bonuses will go into your Bonus Credit Account. When a bet or stake is placed and confirmed, the corresponding amount is deducted from your Account balance. Game specific rules will be made available to you when you start playing a game. These rules can be located on the Website and within each game. These are referred to as the Rules of the Games. It is your responsibility to read and understand these game specific rules before you start playing. It is your responsibility to check that the bet instructions you have submitted are correct before committing to play. Winnings from deposits will go into your Cashable Credit Account. All bonuses will be credited to your Bonus Credit account and are subject to the Bonus Credit Wagering Requirement. Winnings from Bonus Credit will also be credited to your Bonus Credit account. Once your Bonus Credit Wagering Requirement Balance is £0, any remaining Bonus Credit will automatically be transferred as winnings to your Cashable Credit account. If your Bonus Credit Account Balance is £0, you should contact us to remove any remaining bonus wagering requirements from your account. You can contact us via Customer Support team. If bonus abuse is discovered we may at our discretion remove rewards as outlined in section 7b. In the event that you stake both Cashable Credit and Bonus Credit, any winnings will be applied proportionately to your Cashable Credit and Bonus Credit accounts and your Bonus Credit Wagering Requirement Balance will be reduced only by the amount of Bonus Credit used. By way of example only: you have deposited £5, credited to your Cashable Credit account, and have received a first deposit match bonus of £10, credited to your Bonus Credit Account; your Bonus Wagering Requirement is £400 (i.e. 40 x bonus of £10); you elect to stake £10 on a slots game; as you do not have enough Cashable Credit to cover your stake, the remaining £5 (50%) will be deducted from your Bonus Credit and your Bonus Credit Wagering Requirement Balance will be reduced by £5 to £395; you win £50; £25 of your winnings (i.e. 50%) will be credited to your Cashable Credit account; and £25.00 of your winnings (i.e. 50%) will be credited to your Bonus Credit account. When betting on our betting and gaming products, the percentage of your stake that will contribute to the Bonus Credit Wagering Requirement is as follows:
| Betting and Gaming Product | % |
| Slots | 100 |
| Bingo | 1000 |
| Roulette | 5 |
| Blackjack | 5 |
- any amounts in your Cashable Credit Account which comprise of winnings from bonus credit;
- any amounts in your Cashable Credit Account which comprise of winnings from deposits;
- any deposited amounts in your Cashable Credit Account; and
- any bonus amounts in your Bonus Credit Account.
By placing a real money bet, you warrant that you are legally able to do so within your jurisdiction and that you accept that we are unable to provide any warranties as to the legality or otherwise of your participation in real money play. It is your responsibility to determine if remote gambling is legal in your jurisdiction.
In the event of a disconnection from the service whilst you are using our betting and gaming products, you are advised to log back in as quickly as possible. If you experience disconnection difficulties on a regular basis, please consult your service provider as to what measures can be initiated to help reduce this risk. We shall not be responsible for any damages, liabilities or losses suffered as result of the disconnection of Players during play.
Section 7: Bonuses
Section 7a: General rules applicable to bonuses
We offer a number of opportunities for Players to qualify for bonus money which is added to a Player’s Bonus Credit Account.Bonus credit is subject to a 40x wagering requirement.
Winnings from promotions offering Free Spins will also be awarded in form of a bonus credit. The amount awarded will depend on the stake value which is calculated as cost per line x number of lines available, for the specific promotion or game subject to that promotion, as specified in the applicable significant terms. Number of spins awarded will be multiplied by the stake value derived from the particular promotion or game played. The below table illustrates the potential calculations which maybe applicable to various promotions.
| Free Spins (FS) Awarded | Cost per line | Number of lines | Bonus Credit Awarded |
| 40 FS | £0.01 | 15 | 40x (£0.01 x15) = £6 |
| 30 FS | £0.02 | 9 | 30x (£0.02×9) = £5.40 |
| 30 FS | £0.01 | 20 | 30x (£0.01 x20) = £6 |
All bonuses will be subject to successful verification of your identity (Name, Address and Date of Birth). No bonuses can be used until the process is complete.
Bonuses will be added to your Bonus Credit Account. All bonuses are subject to the Bonus Wagering Requirement and specific game stake contribution % as stated in Section 6 Term 40. Winnings arising out of Bonus Credit will also be credited to your Bonus Credit Account. Once your Bonus Credit Wagering Requirement Balance is £0, any remaining Bonus Credit will automatically be transferred as winnings to your Cashable Credit Account.
When you download a game with a free bonus attached, the bonus can be claimed only once. There will be no bonuses for subsequent downloads of the same game by you.
You will receive regular updates by text message advising you of bonuses received.
From time to time we may offer bonuses that, if not used, expire after a certain time period. Please note that if the bonus is not used within this time period, it will disappear from your Account.
If you sign up to a promotion offering a free bonus or free spins without the need to make a deposit the maximum withdrawal that you can make is £50 on Mr Spin if you are a UK Player and £50/ 50 euros/ $50 or other currency equivalent if you are a non-UK Player. This withdrawal limit applies to each promotion of this type providing you have made at least one deposit on your respective account. If you have not made any deposits then this withdrawal limit is applied throughout the lifetime of your respective account for funds won from promotions of this type.
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© 2022 Mr Spin. Mr Spin is operated by In Touch Games Limited of Fountain House, Great Cornbow, Halesowen, West Midlands, B63 3BL – 01384 884466. In Touch Games Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 2091 .
